CNN reports, “Five call center agents [said] that because of an upgrade to the beleaguered [Healthcare.gov] website, many passwords were deleted if they were created in the first week or so after the launch.” So that means logging on to the site became even more difficult for the intrepid few who succeeded to begin with. But wait, says CNN: “A senior administration official said these call agents are wrong. She said no passwords have been deleted, and the call agents were reading from a script that was given to them by mistake.” The correct script should be, “Nothing to see here; move along.”